This Privacy Policy explains how TyresFlow (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website (tyresflow.co.uk) or book our mobile tyre fitting and repair services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at support@tyresflow.co.uk.
Who We Are
TyresFlow provides mobile tyre fitting, repair, and replacement services across the UK. For the purposes of data protection law, TyresFlow is the “data controller” responsible for your personal data.
- Business name: TyresFlow
- Email: support@tyresflow.co.uk
- Phone: +44 7577 325484
What Information We Collect
We only collect the information we need to provide our service and respond to your enquiries. This may include:
- Contact details: your name, phone number, and email address.
- Location information: your postcode, address, or current location, so we can send a fitter to you.
- Vehicle details: your vehicle registration, tyre size, and the issue you need help with.
- Booking and service history: records of the work we have carried out for you.
- Payment information: processed securely by our payment provider; we do not store full card details ourselves.
- Communications: messages you send us by phone, email, WhatsApp, or our website.
- Technical and usage data: your IP address, browser type, device information, and how you use our website, collected through cookies and analytics tools.
How We Collect Your Information
We collect personal data when you:
- Call, email, or message us (including via WhatsApp) to make a booking or enquiry.
- Use a contact or booking form on our website.
- Interact with our website, which uses cookies and similar technologies.
How We Use Your Information and Our Lawful Basis
We use your personal data for the following purposes:
- To provide our services: arranging and carrying out tyre fitting, repair, and replacement (lawful basis: performance of a contract).
- To respond to enquiries: answering your questions and providing quotes (lawful basis: legitimate interests).
- To take payment: processing payment for the services you book (lawful basis: performance of a contract).
- To improve our website and service: analysing usage to make our service better (lawful basis: legitimate interests/consent for analytics cookies).
- To meet legal obligations: keeping records as required by law (lawful basis: legal obligation).
- For marketing: only where you have given consent, and you can opt out at any time (lawful basis: consent).
Cookies and Tracking
Our website uses cookies and similar technologies, including Google Analytics (via Google Site Kit) and Google Tag Manager, to understand how visitors use the site and to improve performance. Non-essential cookies are only set where you have given consent through our cookie banner. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie controls. For more details, please see our [Cookie Policy] [link if you create one].
How We Share Your Information
We do not sell your personal data. We only share it where necessary to deliver our service or meet our legal obligations, including with:
- Our mobile tyre fitters and technicians, so they can carry out your booking.
- Payment processors, to handle your payment securely.
- Service providers, such as our website host, IT support, and analytics providers (for example, Google).
- Authorities or regulators, where we are required to do so by law.
Some of these providers (such as Google and WhatsApp/Meta) may process data outside the UK. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as UK-approved data transfer mechanisms.
How Long We Keep Your Information
We keep your personal data only for as long as necessary to provide our services, meet our legal and accounting obligations, and resolve any disputes. When data is no longer needed, we securely delete or anonymise it.
How We Protect Your Information
We use appropriate technical and organisational measures to keep your data secure and to protect it against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict how we process your data.
- Request the transfer of your data (data portability).
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us at support@tyresflow.co.uk. We will respond within the timeframes required by law.
Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
Third-Party Links
Our website may contain links to other websites, including our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: support@tyresflow.co.uk
- Phone: +44 7577 325484
